I've hit the second moment of confernece synchronicity, this one the morning of the second day.
The first was yesterday, when Cheri was talking about different ways of providing user assistance, and an example she used was a video she found that showed how to reset an iPod, a method described as being used more by younger generations, rather than textual content. And when I go to write my next blog post, there's a link on the home page to a YouTube "channel" dedicated to how to use Blogger.
This morning, I'm sitting in on a session about the usefulness of blogging, especially to reach user assistance goals, and here I am writing a blog entry.
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